FAQS. Frequent Answered Questions
Delivery - What is the delivery time for an online order?
The delivery time for online orders depends on the option you choose during the purchase process. You have two options: pick up the order at ID GAMAX or have it delivered to the address of your choice. If you want to collect the order at ID GAMAX, it will be available at our warehouse in 24 hours to 96 hours after the purchase (pick-up time from Monday to Thursday from 3:00 p.m. to 5:00 p.m. and Friday from 1:00 p.m. to 3:00 p.m.). This option has not got any cost.
If you want us to deliver it to you, the delivery time is:
- For national shipping: 24h-48h
- For shipping to France, Belgium and Luxembourg: 48h-72h
ID GAMAX does not dispatch merchandise on Saturdays, Sundays, national, regional and local holidays.
Delivery - Where does idgamax.com sell?
ID GAMAX ships its products anywhere in the world. Regarding online sales at www.idgamax.com it is only possible to buy from Spain, France, Belgium, Luxembourg, Romania, Croatia and Denmark. If you are in another country, you can make the request via mail: info@idgamax.com or you can consult our list of distributors.
Order - How can I see where my order is?
When the order leaves our warehouse and is delivered to the carrier (GLS and UPS application), you will automatically receive an email with a tracking link from the logistics’ platform to be able to track it. If you do not receive it, you can contact us at info@idgamax.com.
Order - Can I change or cancel my order?
Customers will be able to cancel or extend orders before receiving the product if the order has not been shipped. For this it will be necessary to call +34 935 912 818 or send an e-mail to info@idgamax.com. If you need more information, you can look at our Conditions of sale.
Order - What is the production time for finished product?
The production lead time for finished products depends on the desired product, quantity, assembly, and printing. For more information or a quote, send us an email to info@idgamax.com or you can use our finished product calculator.
Return - What is the return policy?
In accordance with the applicable legislation, the customer has a period of fourteen (14) calendar days from the delivery of the order to communicate its total or partial withdrawal of the purchase of the Product. Once the period of fourteen (14) calendar days has expired, ID GAMAX will not accept returns for withdrawal of Product purchases. The return made on time will not entail any penalty. However, the customer must bear the return shipping costs.
Return of defective Products.
The Customer shall be entitled to reimbursement of the price, shipping costs and return transport costs for defective Products or Products delivered if they do not correspond to the order placed, in accordance with the applicable legislation.
If you need more information, you can see our Conditions of sale.
Return - In which case can an order be returned?
In the event of the exercise of the right of voluntary withdrawal (within 14 days of receipt of the order) or in the event of return of defective or incorrect products, the Customer shall be entitled to reimbursement of the returned Products, provided that they are in the same condition in which they were delivered: they have not been used (except as necessary to verify their suitability as expected), damaged or lost before arriving atID GAMAX's premises or the requirements set out in these Conditions of Sale have not been met.
Return - How can I return my order?
The customer must send the material in the same box or in a similar format, always safeguarding the goods from possible mishaps caused by transport. If the product is not sent in its original packaging, it may be subject to depreciation. To process a return an authorization form must be requested to our Post Sales Service via e-mail sat@idgamax.com. The RMA form (Return Merchandise Authorization) must be placed on the outside of any of the packages.
Payment - What payment methods do you accept?
On the web it is accepted to pay by the usual methods: credit and debit card, PayPal and transfer. For other payment methods you can contact ID GAMAX: info@idgamax.com.
Customer account - How can I create an account?
To create an account on our website, go to the menu and click on “sign in”.
The link will take you to a new page where you can register by clicking the "Sign in here" button.
First you will have to put an email, name, surname and password. For your account to be properly registered, you must validate our general conditions of use and privacy policies. After this step, you will come to a new page with a form to fill in with all your data.
Customer account - How can I change my billing address?
To process a billing address change, you must inform us by email at info@idgamax.com. Then the e-commerce department will contact you to confirm that the changes have been made.
